Effective Date: February 2, 2026
Introduction
SyrAI Services ("we," "our," or "us") operates a voice assistant platform that helps local businesses, primarily salons and spas, manage incoming phone calls. This Privacy Policy explains how we collect, use, and protect information when you interact with our service.
Information We Collect
When you call a business using our voice assistant, we may collect:
- Phone Numbers: Your caller ID or phone number you provide during the call
- Call Recordings: Audio recordings of your conversation with our voice assistant (where permitted by law and disclosed at the start of the call)
- SMS Consent Records: Timestamps and records of when you consent to receive text messages
- Call Metadata: Duration, time, and general call information
How We Use Your Information
We use collected information to:
- Send appointment booking links via SMS on behalf of the business you called
- Improve our voice assistant service quality
- Maintain records for the participating business
- Comply with legal requirements
Information Sharing
We share your information with:
- The Business You Called: We share relevant call information with the participating business to help them serve you
- Service Providers: We use third-party services (telephony, SMS delivery) to operate our platform
We do not sell or share your mobile phone number or SMS consent information with third parties for marketing or promotional purposes.
Data Retention
We retain call recordings and related data for up to 90 days unless a longer retention period is required by law or requested by the participating business for legitimate business purposes. SMS consent records are retained for the duration of the business relationship plus any legally required period.
Your Rights
You have the right to:
- Request access to your personal information
- Request deletion of your personal information
- Opt out of SMS messages by replying STOP
- Request information about how your data is used
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify participating businesses of any material changes.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: privacy@syrai.services